To effectively implement business management and improve the enterprise’s physique-on building its own business management model and case

Taiwan has recently witnessed major flight safety and industrial safety incidents. From the July 23rd crash of Pinghu Airlines of Fuxing Airlines, a leaking explosion of propylene pipelines occurred on July 31 in Kaohsiung on July 31, killing more than 40 and 20 people respectively More than 300 people were injured in the gas explosion in Kaohsiung. During this period, an explosion occurred in a factory operated by a Taiwanese businessman in Kunshan, Jiangsu, China, on August 2. More than 70 people were killed…

In the media reports, the main reason for the occurrence of the air crash is the bad weather, questioning the appropriateness of the flight timing and the airline’s decision-making and management issues. After the Kaohsiung gas explosion incident, it also highlighted the hidden problems of the underground pipelines and urban development in the past industrialization era, and also revealed the problems of enterprise industrial safety monitoring and abnormal judgment and urban management. The occurrence of so many unfortunate incidents has affected the lives and lives of many people. The cost and price paid to society is really difficult to estimate, and it has caused indelible trauma in everyone’s hearts, as well as the maturity of the government’s management mechanism and national competition. However, everyone hopes that these incidents do not happen to me or those around me. Everyone is reluctant to suffer such a change. Everyone is more sympathetic and reluctant to these casualties. However, these sudden The impermanence of the situation may happen to us at any time? Of course, natural disasters are inevitable, but what is distressing is the harm caused by man-made disasters. Are these incidents inevitable? Many things can be prevented through management mechanisms and behaviors.

Call on enterprise organizations to effectively implement management and improve physical fitness

Since the 19th century, enterprises have gradually shifted from industrialization to market-oriented service-oriented services. Since this century, humans have gradually changed from a mass production mode that adapts to production-oriented production, and gradually transformed into a variety of small-scale customer-oriented demands. The outlook on life has turned to pursuing a personalized lifestyle. Although many countries exist in the stage of food and clothing and war, with the help of information technology and mobile technology, the world has rapidly moved towards synchronized development. However, when seeing the progress of the country, there are often hidden crises from time to time. I saw the shipwreck in South Korea a few months ago, and Taiwan has also had many accidents recently. During the review process, the author believes that there are more management problems than The irresistible natural disaster problem, however, the organizational management of the enterprise has developed to be extremely transparent, and various management mechanisms and methods have been continuously researched and applied. In recent years, many enterprise organizations and government agencies have found that they are dedicated to management Realize, let the business organizations that you operate not only contribute to society, but also become a model model for benchmarking, and gradually lead the rapid development of business organizations, government agencies and social groups. Although, with the changes of the times, management development and technological progress, There are still many cases where business organizations are unable to effectively implement business management. In order to survive, the organization does not hesitate to expose employees to dangerous workplaces, and it also causes the public to pay a painful price for food safety and work safety problems. Promote the consultants of management organizations, observe the recent unfortunate incidents in Taiwan, and call on business organizations to effectively implement business management, improve physical fitness, find a set of business organization management methods, realize corporate mission vision, pay attention to social responsibility, and make the company towards sustainability Business development.

Let attention to management become the inevitable development of enterprise organization

The author participated in the consulting service of the JMAC Japan Energy Rating Association’s consulting company. JMAC senior consultants proposed that business management is not knowledge but common sense based on the TOC restriction theory. After in-depth understanding, I found that the essence of business management is to make money, obtain customer satisfaction, and fulfill social responsibilities. There are three restrictions on business operations, one is the capacity (service energy) restriction-increase production capacity and service to the right, the second is business (service quality) restriction-to enhance the competitiveness of products or services, and the third is the policy restriction-it is a matter of management and management All belong. Most general operators attach great importance to the first two items, and think that these are the professional knowledge of operation and the only lifeline for obtaining orders, a large amount of investment in technology development and equipment costs, etc. However, they often forget the nature of operation, such as in recent years under high competitive pressure In order to reduce costs and obtain profits, enterprises reduce the basic quality of products, such as replacing some chemical or inferior raw materials in food, at the expense of consumer health, thinking that technology and market are everything, ignoring the implementation of management, risk Sustained management activities such as control and crisis prevention have caused social losses and anxiety. Therefore, to explore the basic concepts of business management is nothing more than to achieve the purpose of the enterprise organization; the operator is committed to implementing his own ideas and vision; to formulate goals and strategies every year (regularly); in the process, some management techniques and tools such as BSC-KPI (Balanced Scorecard-Key Performance Indicators), ISO (International Standards Organization) related standards, IE-SOP (Industrial Engineering-Standard Operating Procedures), LEAN (lean), TPM (Total Productivity Protection), ERP ( Enterprise Resource Planning), SCM (Supply Chain Management), CRM (Customer Relationship Management), KM (Knowledge Management), 5S (Organization, Rectification, Cleaning, Cleaning, Slim), QCC (Quality Control Circle) and TQM (Total Quality Management) ) Wait for complex business activities like neural network development; revise strategic goals in the middle of the period; at the end of the period, you can check whether the goals have been achieved or exceeded. The operator then shapes the competitive management team through business activities and management, and cultivates organizational talents. In addition to customer satisfaction, value, and success, the surplus is invested in 1. company development 2. shareholder interests 3. employees Welfare and 4. Social welfare. For this reason, companies can constantly review the status of the company, improve the performance of the organization, ensure the quality of products or services, adhere to the purpose of establishing the organization, promote sustainable management and fulfill social responsibilities, etc. Readers are expected to pay more attention to the implementation of management With the strengthening of physique, it is inevitable to pay attention to operation and management as the development of enterprise organization.

Talking about constructing own management model and case

1. The operator of AT company manages with heart and develops the right product strategy

Recently, I have the opportunity to lead a group of operators to learn from AT benchmarks. AT company was established in 1980 and went public in 2004. Its main products and services are automation, photoelectric process, energy-saving process and remote teaching. Its development process is to start from the agency of mechanical and electrical components, and gradually expand the after-sales maintenance business, and then develop the domestic market-based process equipment business due to user needs. In addition to the original agency business, the basic principles of production equipment are not dedicated to competitive products, that is, the small and medium-sized ones of the same industry can not be put into development, mainly in response to the improvement of equipment required by foreign suppliers, using customized production-operator experience Whoever can meet the needs of end customers is the winner, and also realizes that products must have ambitions and the highest share in the industry, becoming a leading brand. For example, the key to automation is picking and placing, and the important thing is tooling and system integration. The graphical process is supplied to well-known manufacturers at home and abroad. In addition to the development of blinds by the above companies, we are committed to energy-saving products; we also develop digital learning systems, digitize all business and learning activities, provide newcomers with learning and examinations, and quickly enter and adapt to the needs of the workplace; in recent years, we have begun to develop B2C wearable products For example, if you connect the function of a watch to a smartphone, from the above, the key to why companies can continue to innovate, produce and develop is that the operator has a unique vision, works hard, and develops the right product strategy.

2. Quickly respond to customer needs and shape a good business physique

The company’s operators share the so-called manufacturing service. The key is how to meet customer needs as quickly as possible. AT will also win awards. Its main strategy is to use external resources to examine itself. Since 1988, the products developed have repeatedly won Taiwan Excellence Award, and has won the Little Giant Award, National Rock Award, Innovation Research Award and Industrial Elite Award, etc. Special sharing Although the challenge failed 2 times, in the end, it still insisted and successfully won the highest management and management award in Taiwan-National Quality Award, in addition to In addition to the awards, what is really important is that enterprises from past traders to professional manufacturing, promote manufacturing service, and move towards brand management and B2C terminal products. The business territory has expanded from Taiwan to mainland China and Southeast Asia, and the organization has tripled its revenue in the past five years. the above. AT company can have today’s business results and growth. The operator said that the main strategy was to insist on delivering to Japan through the original. Although Japan’s product challenge is the most severe, it can only make today’s AT company and recognize that it is not a product. To find the market, we should focus on the future needs of products to develop market products. Therefore, although the company is a small and medium-sized company, the company’s core competitive advantage is to respond quickly. It reminds itself not to commit organizational obesity at any time. Although each function has a team responsible, but The key link will be determined by the boss’s decision, thinking that the organization should make good use of the boss, self-aware that the small and medium-sized enterprise boss should play its due role, which is different from having to do things personally, that is, what should be done or should be done. The wisdom to shape the company’s good business physique appears.

3. With the three abilities the operator must possess, prevent organizational risks and fulfill social responsibilities

The operator said that he was asked how to build talents during the transformation process. Responding to talents needs to find a platform, but platforms also need to find Maxima. Talents choose companies, not only to see profits, but also to look at the future, thinking that the future development of the organization should be described Clearly, what can you do? What can you learn from talents? People are most worried about the hope of tomorrow. Therefore, if the enterprise talents can make them see tomorrow, the company can also make the platform continue to innovate. The chairman shares that the operator must have the following three capabilities: 1. Have the ability to tell stories-and Eloquence is good, can create hope, employees naturally know the future of the company; 2. Must have the ability to plan the vision-let the employees generate consensus, work together to achieve the vision; 3. Have the ability to continue to profit-let the employees generate confidence and recognition Sense, insist on providing high-quality products and service quality, reduce organizational risks, and have the ability to give back to society. The operator believes that CSR corporate social feedback is very important. The company continues to organize the environment of the society like a clean beach, cares for the elderly and orphanages, and spares no effort in the development of humanities, arts and culture. To sum up, excellent business operators not only value talents, but also shape their own traits and abilities, surpass themselves, devote themselves to corporate feedback, pay more attention to culture, and cultivate the three abilities of self, so that organizational talents can see tomorrow and do their best Social responsibility.

4. Participate in promotion and development work in the process of China Productivity Center

After the company successfully put on the cabinet in 2002, it has been quickly deployed and committed to strengthening its physique. On March 24, 2004, the author exchanged opinions with the operator and the team, and began to carry out TPIM diagnosis and counseling operations. AT company became CPC and introduced Japanese TP Management of (Total Productivity Management) localized TPIM (Total Performance Integration Management) technology companies. During the process, the author tells the spirit of TPIM and conveys the key point that any company must respond to external competition, master the company’s core competitive advantages, and build an internal support system. , Let all departments understand each other’s key performance indicators, for this purpose, build a set of own management and production or service models, work together for the goal, review and refine, achieve the expected results, achieve the operator’s vision and goals, and assist AT The company introduced the TPIM system. In 2007, AT company was transferred from listing to listing, CPC was successively assisted by senior consultants to assist in the guidance of the National Quality Award. In addition to the continuous implementation of the TPIM goal, the TQM committee was specially established to complement it, and internal implementation of 5S and proposal improvement systems and other basic quality work In order to promote the company to implement the continuous improvement culture of all staff participation, and by introducing the BEPASS (Business Excellence Performance Assessment Superior System), the eight facets and proportions of the national quality award evaluation, from 1. Leadership (120), 2. Strategic management (80), 3. R&D and innovation (80), 4. Customer and market development (100), 5. Human resources and knowledge management (80), 6. Information strategy/application and Management (80), 7. Process management (110) to 8. Operating performance (350), after explaining the connotation and essence one by one, let AT Company review and consolidate the intrinsic core values ​​one by one according to its structure. In 2008, it challenged the National Quality Award again and successfully won the honor. Among them, the strict review of the winning organization must ensure that Within three years, there have been no major consumer complaints, labor disputes, and major industrial safety incidents. In the process, the operator continued to lead the team to self-improvement in this mode, expanding the business territory from Taiwan and mainland China and Southeast Asia. The performance has tripled in five years. This time, he once again paid a special visit to the chairman. Although AT is still a small and medium-sized enterprise, However, it has gradually stabilized and matured in its pursuit of excellence in operation. It can also develop independently after the introduction of the consultant model. For this reason, from the perspective of the consultant of the China Productivity Center, it is believed that the company has successfully absorbed the BEPASS excellence management and TPIM spirit. The integration has successfully demonstrated the excellence of operational excellence and performance integration management, becoming AT’s unique BEPIM (Business Excellence Performance Integration Management) business performance integration management model, which is especially shared with readers.

Encourage Taiwan (commercial) enterprises to build their own business model

In summary, there is no distinction between the size of the enterprise or the type of industry. In the face of the harsh external environment, whether or not the crisis and dilemma can be overcome depends on the degree of care of the operator. AT Company listens carefully to the operator from an electromechanical product trader Customer voice, find a different entry point in the industry, and gradually transform into small-scale processing electromechanical manufacturing, and then develop digital learning products and apply it in internal knowledge mining and talent cultivation, and then continue to go to wearable watches connected to mobile devices. During the visit, I felt the manager’s intention, management wisdom and practical ability. Of course, the CPC also gave BEPIM excellent business performance integration management concept inspiration, structure guidance to the introduction and implementation of excellent business models, to find out the story highlights for each core facet, in addition to winning the National Quality Award, more Let the operator find the focus of the operation, and experience and demonstrate the energy of the self-sufficient operator. After 10 years, the author feels that the operator has matured and has the style of a leader. Of course, the company has found the right management model. Construct a correct business strategy, master a good profit model, and silently give back on social responsibility, and gradually commit to deep cultivation of culture. On the other hand, in order to survive and make profits, enterprises have forgotten the most basic quality maintenance and implementation of their businesses, and have ignored social responsibilities such as industrial safety and food safety. They have sacrificed consumers’ health and the lives of workers and the general public, which has caused social unrest and fear. It really violates the original intention of the establishment of enterprises. To this end, Taiwan (commercial) enterprises are encouraged to establish a set of their own business models, so as to implement management and management, fulfill their social responsibilities, and make Taiwan’s competitiveness continue to cultivate in every corner. Prosperity and development truly show the value and vitality of Taiwan and enhance Taiwan’s positive image in the international community.


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